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FAQ

Here you can find answers to the most common questions that we get asked to us. If you do not get an answer to your question, you are most welcome to call +46 (0)8-555 978 00 or send an email to info@slp.se

Account & login

How do I become a customer?
I am an existing customer; how do I get access to the webshop?
I can´t log in to my account
Can I have multiple delivery addresses on my account?
Can multiple users share the same account?
Can I change my delivery address?

Order

Which products can I buy online?
Can I split the delivery if the products have different delivery statuses?
Which prices do I see?
How do I place an order?
Can I view my order history on your website?
Can I save my shopping cart?
Can I create an order template with you?
Can I upload a purchase list with you?
Can I search by part number, category, or brand?
Can I modify, add to, or cancel an existing order?
How late can I place an order for same-day dispatch?
The product is marked in red – out of stock. Can I still place an order?
I can’t find the right spare part. Who can I contact?
How do I use a discount code?

SHIPPING & DELIVERY

Can I ship my order to a temporary delivery address?
Can I change my delivery address?
How do I choose shipping, how do I pay, and what does it cost?
What do the different stock status variants mean?

CUSTOMER SUPPORT

I can't find the answer to my question

SLP - SWEDISH LORRY PARTS

Swedish Lorry Parts is a Swedish company specializing in replacement parts suitable for Volvo Off Highway machinery, Volvo/Scania/Renault trucks and buses and Volvo Penta/Scania marine and industry. We have our own production and product development. As our customer you can be completely safe in the knowledge that our demand for high quality encompasses the whole production from purchasing to complete product. Our qualified team yearly arranges over 100.000 deliveries to 91 countries across the world. Thanks to a well stocked warehouse and top modern logistics we normally send deliveries the same day as orders are placed. The already extensive product selection is regularly increased by approximately 1.500 items per year and now includes nearly 16.500 products.

38 407 quality replacement parts for Volvo and Scania. 3 543 satisfied customers in 91 countries.

PAYMENT METHODS

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MAILING ADDRESS

Fågelviksvägen 9

SE-145 53 Norsborg

Sweden

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